Privacy Policy

 

Last updated: 08 Aug, 2025

Destiny Haven is committed to protecting your privacy and respecting your personal information. When you visit our website, connect with us, or take part in our programs, you can trust that your details are handled with care.

INFORMATION WE COLLECT

We collect personal information when you:

  • Make a donation – name, email, postal address, payment details

  • Purchase from our online shop (The Diamond Collection) – name, postal address, contact details, payment details

  • Sign up to our email newsletter – name and email address

  • Complete a form on our website – such as our contact form or program application

  • Attend an event or register online – name, contact details, and any relevant preferences

  • Use our website – information about your device and browsing via cookies or analytics tools

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process donations and provide receipts

  • Fulfil shop orders and arrange delivery

  • Send updates, event invitations, and impact stories (only if you’ve opted in)

  • Respond to your enquiries and requests

  • Process program applications and support residents

  • Improve our website and online services

  • Meet any legal obligations

SHARING YOUR INFORMATION

We do not sell or rent your information. We may share it with trusted service providers who:

  • Process payments securely (e.g., Stripe, PayPal, or our banking provider)

  • Host our website and email services

  • Deliver products from our shop

These providers are required to keep your information safe and use it only for the services we request. We may also share your details if required by law or to protect someone’s safety.

STORING AND PROTECTING YOUR INFORMATION

  • Personal details are stored securely with restricted access

  • Payment details are processed through secure payment gateways and are never stored on our website

  • We keep your information only as long as needed for the purpose collected, unless the law requires us to keep it longer

YOUR CHOICES

  • You can update your details or request we delete your information by contacting us

  • You can unsubscribe from our emails anytime via the link at the bottom of each message

  • You can disable cookies in your browser settings (this may affect website functionality)

COOKIES AND ANALYTICS

Our website uses cookies and tools like Google Analytics to understand visitor activity and improve your experience. Cookies are small files stored on your device. They do not identify you personally. You can manage or block cookies through your browser settings.

LINKS TO OTHER SITES

Our website may link to external sites such as partner organisations or social media pages. We are not responsible for the privacy practices of these other sites.

Contact us

If you have questions about this policy or your personal information, please contact us:

Destiny Haven
Email: enquiries@destinyhaven.org
Phone: (02) 4996 5558
Postal Address: P.O. Box 106, Clarence Town, 2321